Indiaexcite’s Ticket-Based Support System enables organizations to manage customer or internal queries in a structured, trackable way.
Whether you’re running a software firm, educational institute, or service company, this helpdesk platform ensures timely responses, escalations, and accountability.
Every incoming issue is converted into a unique ticket, routed based on department, and tracked until closure. Built with SLAs, priority flags, and alerts — no issue goes unresolved or unseen.
Key Features:
- Ticket creation via webform or user panel
- Auto-assignment to department/staff
- SLA monitoring & escalation system
- Internal notes, attachments & status change log
- Admin dashboard with filters & analytics
- Email & SMS alert integration
Designed to improve productivity, reduce friction, and strengthen client trust — the system can be deployed as a standalone service desk or integrated into your ERP/LMS.
💡 Why Choose Our Support System?
- Quick to deploy, easy to use
- Role-based access & audit logs
- Scalable from 1 team to 100+ agents
- Ideal for after-sales support, IT helpdesk, student support, service firms
- Self-hosted or managed cloud deployment
ticket based support system – helpdesk software india – client query tracking system – indiaexcite ticketing system – service desk software – support ticket crm – issue management platform – web-based helpdesk